Fixed properly, the first time.

For emergencies we aim for same or next day, subject to how many jobs are already running. Scheduled work is usually within a few days, longer through peak summer when demand across the whole city spikes.

Not for work we can price from the information you send. Where a fault needs diagnosing first, the visit is charged and the repair quoted separately once we know what is wrong — and you are told that before we attend.

No. Everything is available ad hoc, and emergency call-outs never require one. Contracts make sense when you have enough AC units that servicing is a real annual cost anyway, or when several days without cooling genuinely is not workable.

We cover Dubai. Response times vary by area and by how busy the day is, and we will tell you honestly if your location means a longer wait.

Anything causing active damage or making the property unusable — water escaping, total loss of cooling in summer, loss of power to essential circuits, or a burning smell from electrics. A dripping tap is urgent but it is not an emergency.